Refund and Returns Policy

Refund Policy

At Rubayas, we stand behind the quality and craftsmanship of our jewelry, and we want you to be completely satisfied with your purchase. If for any reason you’re not delighted with your Rubayas jewelry, we offer a straightforward refund policy to ensure your peace of mind.

You can request a refund within 3 days of receiving your order. Simply contact our customer service team to initiate the refund process, and we’ll provide you with instructions on how to return the item. Please note that to be eligible for a refund, the item must be in its original condition, unworn, and the seal should not be broken if the seal is broken we cannot return/refund your order and it should accompanied by the original packaging and any certificates or documentation provided.

Once we receive your returned item and verify that it meets our refund criteria, we’ll process your refund promptly. Refunds will be issued to the original form of payment used for the purchase.

At Rubayas, we’re committed to providing exceptional customer service and ensuring that your experience with us is nothing short of perfect. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we’ll do everything we can to make it right.

Return Policy

At Rubayas, we understand that sometimes a piece of jewelry might not meet your expectations, or circumstances change. That’s why we offer a flexible and hassle-free return policy to ensure your complete satisfaction with every purchase.

If, for any reason, you’re not delighted with your Rubayas jewellery, you can return it within 3 days of receiving your order for a full refund or exchange. Contact our customer service team to initiate the return process, and we’ll provide you with a prepaid shipping label for your convenience.

To be eligible for a return, the item must be in its original condition, unworn and the seal should not be broken if the seal is broken we cannot return/refund your order and the original packaging and any certificates or documentation provided should accompany it. Once we receive your returned item, our team will inspect it to ensure it meets our return criteria, and we’ll process your refund or exchange promptly.

At Rubayas, our priority is your satisfaction, and we’re committed to making the return process as straightforward as possible. Whether you’re exchanging for a different size or style or returning for a refund, we’re here to assist you every step of the way, ensuring that your Rubayas experience is nothing short of exceptional.

Need help?

 

 

Contact us at info@rubayas.com for questions related to refunds and returns.